Where you should start greatly depends on what you plan on attempting to do, and how deep you’re going to dive in. For a moderately professional, clean looking web site without a lot of automation or intensive animated graphics you can probably get by with some basic knowledge of html, ability with a good WYSIWYG editor, and an image editting program. On the other hand, if you’re someone that’s looking to build something that will really wow your audience then you might consider spending some major time and developing some animation skills with a program like Macromedia Flash. I personally always spring for what I believe will bring me the greatest amount of profit with a minimal amount of effort, and because of this I usually end up spending all of my time diving in deeper with ONLY my WYSIWYG HTML editor, and my image editor.

## What is a “WYSIWYG” editor? ##
A WYSIWYG (What You See Is What You Get) HTML editor is what allows you to get by with minimal knowledge of HTML. Yes, that means you don’t have to know EVERYTHING about HTML to have a decent looking website. When you use a WYSIWYG editor it interprets what you’re doing (inserting an image for example) as being a certain series of HTML tags with attributes, and does it for you… Thus, what you see on your screen is what you get. Instead of seeing a bunch of HTML code in text format, you’ll mostly see what will actually show up in your browser once your web site is up WHILE you’re making it. I highly recommend using the latest version of dreamweaver — it is well-known as one of the best HTML editors by general consensus. Dreamweaver’s interface is very friendly, has a built in FTP client, and is specifically built to be flexible enough to suit both the coder and the everyday amatuer webmaster.

## Image editing? What do I need that for? ##
Okay, let’s be realistic here: If you’re going to make a professional *appearing* web site it’s important that you can make some basic, decent looking graphics. There’s a lot of graphics problems that can truly get the job done, but as far as power and flexibility goes I recommend Adobe Photoshop. Adobe Photoshop definitely takes some time getting used to, but in the end it’s VERY rewarding. I’ve ended up using my knowledge of Photoshop to make not only graphics for multiple web sites, but also touched up portraits, made business cards, flyers, and other online advertisments such as banners. Infact, I’ve used it for everything except animation… But it also comes with Adobe Imageready which is very good with animation. This software is amazing, and if you’re going to learn ANY image editing software I recommend you start with Photoshop because of it’s widerange of overall… usefulness!

## Let’s get me some sales! ##
Kick off your new web site you’ve gotten up from your knowledge of webmastering and image editing with a few new sales… Sounds like a plan? Well a great way to do that quickly is with pay-per-click advertising. BUT WAIT! Doesn’t that cost money? Well… Yes. But with the tools brought to us by some of the biggest pay-per-click advertisers out there we should be able to make a good evaluation of how much profit we’re going to make without much investment upfront.

The big question behind pay-per-click advertising is whether or not it’s worth the cash when you can simply get traffic from regular search engine ranking (otherwise known as organic traffic). Afterall, there are plenty of companies out there that promise to help get you all the traffic you need through optimizing your web site for organic ranking. The answer to this question is quite simple: profit is profit. Through conversion tracking tools such as those offered by Yahoo! Search Marketing and Google Adwords anyone can calculate exactly what their profit is after cost of PPC advertising is taken out. In my opinion, Google Adwords has the most user-friendly interface among the PPC advertisers. Google Adword’s interface makes it very easy to see which keywords are pulling you in the most sales, and which ones aren’t even worth your advertising money.

Let us not forget, however, that in order to make those conversions we’re going to be needing a shopping cart! There’s a lot of diverse software packages out there you can use, but I’ve been using Mal’s E-Commerce Free shopping cart for a number of years with great success. The cart’s server is hosted on their machines so that means you not only get away with not having to pay for the software itself, but you get out of having to buy an SSL security ticket too! Nothing’s a better bargain than free, eh?

## Getting those sales leads you’ve been building up to BUY! ##
Once you’ve scored a few sales it would probably be a good idea to start using some kind of lead management services. I highly recommend the use of autoresponders for this purpose. Autoresponders are, essentially, a newsletter sign-up that allows you to strategically determine what you want to send each lead after a certain alotted amount of time. For example, let’s say someone visits your web site and you offer them a free newsletter. If you were selling an ebook on some very complicated topic, you might consider sending them only information on the most basic concepts at first to get them interested. Slowly but surely, you can turn those visitors that might have left your web site and never have returned into some serious revenue!

As far as autoresponders go, I highly recommend the use of Aweber. Their customer service is superb (seriously, these guys really know their stuff!) and can be contacted at any point during the business day via online chat or phone. They also offer tons of free information, and guides on making the most of their services. Check out their month long free trial at http://www.getaweber.com/ .

You advertise your business in local newspapers, local television and even local radio. That is good. You are getting enough business to keep you afloat. You may receive inquiries from the surrounding cities, or even the bordering states, and that is great.

What if you could attract business from another country?

When you finally decide to take advantage of technology, the Internet is an incredible universe of its own.

When you create a Website, and starting an e-commerce trade, you are opening your business to a whole new world.

Businesses that would not know that you exist are now able to view your website, research your services and contact you with any questions.

By taking advantage of the Internet, you are allowing your business to grow in ways that it could not if you were to advertise with conventional methods.

In recent years, the E-commerce trades as raised a steady twenty-five every year, and experts feel that this trend will continue. When you finally decide to take the plunge and get your business started on the Internet, there are a few steps that you should take before starting. This will be a nerve wrecking, nail biting point in the growth of your business.

There are steps to take before jumping in. As with any new venture, do a lot of research. Find out what the statistics and trends are for your type of business.

Make sure that your products or services are available as soon as your Website goes live. You want to have everything ready to ship as soon as you get an order. If a client feels that they have received exceptional treatment, your business will experience repeat business.

After your website is created and goes live, there is more to do. Advertising your business in the right manner is crucial. Joining E-commerce organizations and associations, can give your business the boost it needs. These are groups of business owners just like you who want to advertise their businesses.

When you join these organizations and associations you are agreeing to their rules and terms. Most have very strict rules of conduct, and once established, Potential clients will find you through them. Remember, if you are debating whether or not to go forward and start an E-commerce Trade, your competitors are taking advantage of the Internet.

For everyday that you procrastinate, your competitors will take full advantage of all that the Internet has to offer. If you are not familiar with the “Do’s and Don’ts” of the Internet, have no fear. A simple search of the Internet will yield Thousands perhaps millions of companies who will explain to you the benefits of an online business. They will assist you in creating and maintaining an online business that will raise your standard of living.

AN AGREED REQUIREMENTS SPECIFICATION MUST BE DRAWN UP AS THE FIRST STAGE BEFORE ANYTHING ELSE IS DONE – ANY OTHER APPROACH WILL ONLY LEAD TO CONFUSION AND WORSE.

Once an AGREED REQUIREMENTS SPECIFICATION has been agreed then solutions need to be evaluated and costed against that specification are:

- Project management
- Hardware
- Web design and software
- Site marketing
- Project management:

All aspects of the project need to be managed. Decide who is going to do it and properly plan the requirements, activities, outcomes, milestones and timings.

Hardware:

Your choices here are a managed service or your own server. The security and disaster recovery aspect that is achieved by hosting with a major provider is very important. Only go with your own server if you have the experience and facilities.

Design and Software:

Site design

Develop site templates and test them with real people. They have to be easy to use and navigate. Don’t let “design” drive the site; let ease of use and sales drive the “design”. Think how the customer thinks.

Software

At least 5 solutions need to be considered.

- Updating
- Shopping cart
- Forum
- Email
- Statistics

Updating

There are 2 realistic routes here. Either an online or an offline, PC based content management system (CMS). The online CMS can be either an Open Source CMS (Open Source means any application that has been made available, generally free, to developers to view and modify freely. Examples of Open Source applications are MySQL and PHP) or commercial.

There are pros and cons to both routes. An online system is available to anyone with relevant security clearance anywhere any time. A PC based system is, obviously, limited to the PCs running the licenses. An example of a PC based system is Macromedia Contribute which integrates with Dreamweaver. There are a whole range of online Commercial and Open Source options such as SuiteWise™, Drupal, Joomla, and Website Baker etc. However, even this is complicated by the fact that some of the shopping cart solutions also contain CMS that may be sufficient for many companies’ requirements.

Shopping cart and CRM

There are also 2 realistic routes for the shopping cart – Open Source or commercial.

There are excellent Open Source shopping carts such as OSCommerce and Zen, but also excellent commercial solutions such as Actinic and Customer Focus Quick Order Portal (which comes with a complete CMS).

There are other factors to consider with the shopping cart:

- Does it have its own or does it easily integrate with your exiting stock control systems?

- Does it integrate easily with accounting systems (e.g. Sage, QuickBooks)?

- Does it have or integrate easily with Customer Relationship Management (CRM) systems that may be proposed in future?

Forum

Many CMS have good integrated forums but if they do not our recommendation would be to use a good Open Source package such as PunBB or phpBB. They are free, robust and easy to integrate and customise into any site.

Email

Most CMS, shopping carts and forums have email solutions. However, some solutions are very basic. If the chosen shopping cart solution that best meets the ecommerce and other requirements does not have an effective integrated email solution and if the same be true of the CMS and forum solutions then stand alone Open Source applications such as PHPlist are one alternative solution and the other is an online solution such as Constant Contact or many others.

Statistics

This is arguably the most important part of the package. If you do not know how visitors to your website and in the shop are behaving, what turns them on and what turns them off then it is far, far harder to improve sales and site profitability. Commercial applications such as WebTrends and ClickTracks need to be evaluated for best fit.

SITE MARKETING

There are 4 major areas to consider here.

- Offline marketing – e.g. in-store. What works most cost effectively to drive traffic and orders via the web from non-web activities.

- Site optimisation – how to make sure technical structure, copy, content, back-links and a range of other factors are initially and remain optimised so that as many high search engine placements on relevant searches are obtained.

- Pay per click and other online marketing – how to get traffic from advertising against key words and phrases used in search engines and from adverts on other sites.

- Email – how to grow the email list and use it to grow profitable sales.

In summary:

- Manage the project
- Think how the customer thinks
- Get excellent software to make finding product and price easy
- Make terms clear and payment simple
- Ensure you are in stock and and have achievable delivery timescales
- Make sure you have a good CRM system and clear communications – mail, phone, emai
- Market the site appropriately
- Know what’s going on – use your stats to test, track and try

Cost ………… well how long is a pice of string, but you could be up and running for far less than the cost of new premises!!!